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Fresh Support

 

Providing comprehensive, failsafe IT support is in our DNA. We’ve been doing it successfully for over 15 years. Essentially, we’ll supply exactly the right level of technical support for your company, whether this means a full time dedicated technician or a remote helpdesk contact from our London and New York based teams.

We find that most companies prefer to pay a fixed monthly fee that covers all their IT support, which includes unlimited helpdesk calls, onsite visits and expert consultation.

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HELPDESK

It’s a classic Fresh combination. Our London and New York based helpdesk technicians are highly experienced, knowledgeable and ready for your call, and to make their efforts count, we use the best helpdesk software available. The result is that every ticket is dealt with quickly and efficiently. Naturally we ask for feedback after each issue is resolved and currently that feedback satisfaction score is 100%…

Facilities Management

Our ultimate support package involves providing a full time professional technician. They will answer everyday questions, solve issues and function as a full-time member of your own team. We also ensure that you’re covered for holidays and sick leave, plus, your technician constantly enjoys the full back up of the Fresh team if there’s a problem they can’t solve alone. There is simply no compromise, because you enjoy all the benefits of a dedicated expert, with the total support that only comes from an extensive and diverse team. Looking at the bigger picture, we also supply you with IT management, planning and consultation.

Regular Maintenance

At Fresh we believe that traditional regular maintenance visits are essential, although they seems to be an increasingly rare practice. Most of our support plans include a visit at least once a month, firstly to make sure everything is working as it should, but also to speak with your staff and discuss any problems they might have. This level of face-to-face commitment is one of the ingredients that sets us apart.

  • review rating 5  I work at a small consulting company that work remotely and collaborate online a lot. Freshtech have always been really quick to respond to any troubleshooting and the first IT peeps who haven't asked me to restart my computer by default! They really get to the bottom of the issue and resolve it quickly with no fuss. Also, I don't know if they ever sleep! Highly recommend!

    thumb Maya Madhusoodan
    11/06/2019

    review rating 5  Super efficient and very responsive to all tech requests submitted. Extremely helpful and would highly recommend as tech providers for the advice you need. Kaho in particular provided an excellent service to ensure my request was answered and actioned accordingly. One happy customer here, so thank you!

    thumb Rachael Cannon
    9/12/2019

    review rating 5  Came back to me very quickly and sorted out my IT issue efficiently keeping me updated on the way. Excellent customer service

    thumb Andrew Fernandez
    2/20/2020
  • review rating 5  Quick, friendly and professional service as usual. Many thanks!

    thumb Heather Swain
    12/09/2019

    review rating 5  Great support! Answer in no time and fix the issues in no time. Thank you Fresh Tech!

    thumb Aude Bella
    12/18/2019

    review rating 5  Charlie Nunn is very helpful for all IT and tech issues that come up. If he can't sort it right then he'll always help resolve things same day when possible.

    thumb Marcus Eley
    10/29/2019
  • review rating 5  They're quick to respond and sort out any issues.

    thumb Tim Brooke
    12/11/2019

    review rating 5  Always friendly and professional, I feel like there's no problem too big or small for the guys from Fresh Tech. As an agency which relies more and more on technology enabling both collaborative and flexible working, it's essential to have a supplier we can rely on. They meet this brief and often go above and beyond. I therefore have no hesitation offering them an unconditional endorsement and personal recommendation.

    thumb Jeremy Page
    7/11/2019

    review rating 5  I work for a small to mid sized Advertising agency, and Fresh have support us for a year now. Really great personal and professional service. Highly recommended IT service partner. They get things done. Happy.

    thumb Tim Anton
    5/31/2019

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