Navigate:

Fresh Support

 

Providing comprehensive, failsafe IT support is in our DNA. We’ve been doing it successfully for over 15 years. Essentially, we’ll supply exactly the right level of technical support for your company, whether this means a full time dedicated technician or a remote helpdesk contact from our London and New York based teams.

We find that most companies prefer to pay a fixed monthly fee that covers all their IT support, which includes unlimited helpdesk calls, onsite visits and expert consultation.

Contact us

HELPDESK

It’s a classic Fresh combination. Our London and New York based helpdesk technicians are highly experienced, knowledgeable and ready for your call, and to make their efforts count, we use the best helpdesk software available. The result is that every ticket is dealt with quickly and efficiently. Naturally we ask for feedback after each issue is resolved and currently that feedback satisfaction score is 100%…

Facilities Management

Our ultimate support package involves providing a full time professional technician. They will answer everyday questions, solve issues and function as a full-time member of your own team. We also ensure that you’re covered for holidays and sick leave, plus, your technician constantly enjoys the full back up of the Fresh team if there’s a problem they can’t solve alone. There is simply no compromise, because you enjoy all the benefits of a dedicated expert, with the total support that only comes from an extensive and diverse team. Looking at the bigger picture, we also supply you with IT management, planning and consultation.

Regular Maintenance

At Fresh we believe that traditional regular maintenance visits are essential, although they seems to be an increasingly rare practice. Most of our support plans include a visit at least once a month, firstly to make sure everything is working as it should, but also to speak with your staff and discuss any problems they might have. This level of face-to-face commitment is one of the ingredients that sets us apart.

  • review rating 5  Fresh Tech provides and excellent service, with a fast response, and courteous manner.

    thumb Adrian89
    9/08/2020

    review rating 5  Very patient, very efficient and very available to help whenever it was convenient for me in between meetings!

    thumb Jo Stewart
    6/10/2020

    review rating 5  Very helpful provided a solution very quickly. Can't recommend Jerome from Fresh enough. Update 24/08/21 Jerome is always happy to help where possible and in as timely a fashion as possible.

    thumb Christopher Tolfree
    8/24/2021
  • review rating 5  Excellent service, my main man Kaho killing it as usual.

    thumb Kiran Strickland
    2/06/2020

    review rating 5  Great support! Answer in no time and fix the issues in no time. They also understand very well the creative industry which is a real plus. And they are lovely people too. Thank you Fresh Tech!

    thumb Aude Bella
    3/10/2020

    review rating 5  For day to day technical issues they are very quick to respond and will always make sure the problem is solved. Sourcing equipment can take a bit longer, but the level of care and services makes up for this.

    thumb Jess Leech
    3/03/2020
  • review rating 5  Super friendly and knowledgeable staff, always fix any issues I have had, in no time at all. I have learnt a lot from the tips they have given me and always make sure everything is 100% No more frustrations when things seem wrong. Thank you all so much. My life is a lot easier now.

    thumb Alan Chipolina
    12/23/2020

    review rating 5  I work at a small consulting company that work remotely and collaborate online a lot. Freshtech have always been really quick to respond to any troubleshooting and the first IT peeps who haven't asked me to restart my computer by default! They really get to the bottom of the issue and resolve it quickly with no fuss. Also, I don't know if they ever sleep! Highly recommend!

    thumb Maya Madhusoodan
    11/06/2019

    review rating 5  Always friendly and professional, I feel like there's no problem too big or small for the guys from Fresh Tech. As an agency which relies more and more on technology enabling both collaborative and flexible working, it's essential to have a supplier we can rely on. They meet this brief and often go above and beyond. I therefore have no hesitation offering them an unconditional endorsement and personal recommendation.

    thumb Jeremy Page
    7/11/2019

RELATED ARTICLES BLOG

Secure your SME IT with these 5 Tips

Secure your SME IT with these 5 Tips


With the regular media coverage of virus outbreaks, fraudulent email scams and state sponsored hacking; getting the message out about how the importance of IT security isn’t an issue. The majority of business’ understand they need their IT infrastructure to be secure and resilient to attack but how do you get there? If you work […]

Posted: 2018-01-02

Apple and Google sitting in a tree


Human and Machine Partnership Over the last few articles we’ve looked at the Google’s Cloud offering. Google offers reliable, scalable, and cost effective storage, cloud computing, A.I tools, and of course search. Apple manufactures (in my opinion) the most beautiful computers in the world, and with the most elegant Operating System. Apple also offers an […]

Posted: 2018-04-17

The future of the Mac


Apple recently held an event at the Brooklyn Academy of Music, Howard Gilman Opera House. Along with a new Macbook Air and new Mac Mini, they also announced a new iPad Pro, in 11-inch and 12.9-inch models. They feature Liquid Retina Display, Powerful A12X Bionic Chip and Face ID. Let’s take a quote from Tim […]

Posted: 2018-11-14
>