Fresh Support
Providing comprehensive, failsafe IT support is in our DNA. We’ve been doing it successfully for over 15 years. Essentially, we’ll supply exactly the right level of technical support for your company, whether this means a full time dedicated technician or a remote helpdesk contact from our London and New York based teams.
We find that most companies prefer to pay a fixed monthly fee that covers all their IT support, which includes unlimited helpdesk calls, onsite visits and expert consultation.
Contact usHELPDESK
It’s a classic Fresh combination. Our London and New York based helpdesk technicians are highly experienced, knowledgeable and ready for your call, and to make their efforts count, we use the best helpdesk software available. The result is that every ticket is dealt with quickly and efficiently. Naturally we ask for feedback after each issue is resolved and currently that feedback satisfaction score is 100%…
Facilities Management
Our ultimate support package involves providing a full time professional technician. They will answer everyday questions, solve issues and function as a full-time member of your own team. We also ensure that you’re covered for holidays and sick leave, plus, your technician constantly enjoys the full back up of the Fresh team if there’s a problem they can’t solve alone. There is simply no compromise, because you enjoy all the benefits of a dedicated expert, with the total support that only comes from an extensive and diverse team. Looking at the bigger picture, we also supply you with IT management, planning and consultation.
Regular Maintenance
At Fresh we believe that traditional regular maintenance visits are essential, although they seems to be an increasingly rare practice. Most of our support plans include a visit at least once a month, firstly to make sure everything is working as it should, but also to speak with your staff and discuss any problems they might have. This level of face-to-face commitment is one of the ingredients that sets us apart.
Excellent service, my main man Kaho killing it as usual. 
Kiran Strickland
2/06/2020
I work at a small consulting company that work remotely and collaborate online a lot. Freshtech have always been really quick to respond to any troubleshooting and the first IT peeps who haven't asked me to restart my computer by default! They really get to the bottom of the issue and resolve it quickly with no fuss. Also, I don't know if they ever sleep! Highly recommend! 
Maya Madhusoodan
11/06/2019
A quick and friendly response to my query, as always. 
Michelle Hickey
1/28/2020
For day to day technical issues they are very quick to respond and will always make sure the problem is solved. Sourcing equipment can take a bit longer, but the level of care and services makes up for this. 
Jess Leech
3/03/2020
Very good and responsive when I have an IT issue that needs addressing quickly 
Gavin Charles
10/14/2020
Great support! Answer in no time and fix the issues in no time. They also understand very well the creative industry which is a real plus. And they are lovely people too.
Thank you Fresh Tech! 
Aude Bella
3/10/2020
They were very efficient , professional and they always get back to you straight away.They manage to deal with any issue quickly and are very accommodating.I have delt with them for over 5 years and without exception they are all such friendly and easy to deal with.
The y are simply best IT Company that I have had in over 30 years by a long way 
David Hume
7/02/2020
Prompt and professional response to my issue. 
9/16/2021
I had a problem with transferring a backup to a new device. After a long afternoon phone call and remote session talking me through it Fresh were not able to fix it immediately, so the following morning they came to my office and made the necessary changes to get it done quickly.
Another excellent service. 
Oliver Brewer
1/09/2020
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