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Fresh Support

 

Providing comprehensive, failsafe IT support is in our DNA. We’ve been doing it successfully for over 15 years. Essentially, we’ll supply exactly the right level of technical support for your company, whether this means a full time dedicated technician or a remote helpdesk contact from our London and New York based teams.

We find that most companies prefer to pay a fixed monthly fee that covers all their IT support, which includes unlimited helpdesk calls, onsite visits and expert consultation.

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HELPDESK

It’s a classic Fresh combination. Our London and New York based helpdesk technicians are highly experienced, knowledgeable and ready for your call, and to make their efforts count, we use the best helpdesk software available. The result is that every ticket is dealt with quickly and efficiently. Naturally we ask for feedback after each issue is resolved and currently that feedback satisfaction score is 100%…

Facilities Management

Our ultimate support package involves providing a full time professional technician. They will answer everyday questions, solve issues and function as a full-time member of your own team. We also ensure that you’re covered for holidays and sick leave, plus, your technician constantly enjoys the full back up of the Fresh team if there’s a problem they can’t solve alone. There is simply no compromise, because you enjoy all the benefits of a dedicated expert, with the total support that only comes from an extensive and diverse team. Looking at the bigger picture, we also supply you with IT management, planning and consultation.

Regular Maintenance

At Fresh we believe that traditional regular maintenance visits are essential, although they seems to be an increasingly rare practice. Most of our support plans include a visit at least once a month, firstly to make sure everything is working as it should, but also to speak with your staff and discuss any problems they might have. This level of face-to-face commitment is one of the ingredients that sets us apart.

  • review rating 5  Always such professional and speedy work from Freshtech. They are super responsive and have never failed to get my issues sorted in a matter of minutes!

    thumb Holly Sheen
    7/02/2020

    review rating 5  Jumped straight on and resolved my tech issues with ease. Very good service. Thank you

    thumb Caroline Lindsay
    2/10/2021

    review rating 5  They were extremely fast and efficient, I didn't even need to express how urgent something was to have them respond faster.

    thumb Andreia Sousa
    11/27/2020
  • review rating 5  Fresh Tech are always so helpful and fast with queries!

    thumb Anna Mehigan
    8/25/2020

    review rating 4  My ignorant ineptitude was dealt with quickly, patiently and above all efficiently. Many thanks. Ian Mackay

    thumb IAN MACKAY
    5/06/2021

    review rating 5  For day to day technical issues they are very quick to respond and will always make sure the problem is solved. Sourcing equipment can take a bit longer, but the level of care and services makes up for this.

    thumb Jess Leech
    3/03/2020
  • review rating 5  Fresh Tech has been such a massive help to me and my design team in trying to be as efficient as we can in delivering our work. They're always there to listen and find the best solutions at hand. Communication is key on both parts. Keep up the great work! June, Design Director, CPB London

    thumb tgijune .
    2/26/2020

    review rating 5  I had a problem with transferring a backup to a new device. After a long afternoon phone call and remote session talking me through it Fresh were not able to fix it immediately, so the following morning they came to my office and made the necessary changes to get it done quickly. Another excellent service.

    thumb Oliver Brewer
    1/09/2020

    review rating 5  Jerome S is incredibly helpful! Responded to all of my emails within 5 minutes or less, even outside of business hours. Couldn't recommend Fresh Tech more! 🙂

    thumb Shay Hempeck
    6/25/2021

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