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Fresh Support

 

Providing comprehensive, failsafe IT support is in our DNA. We’ve been doing it successfully for over 15 years. Essentially, we’ll supply exactly the right level of technical support for your company, whether this means a full time dedicated technician or a remote helpdesk contact from our London and New York based teams.

We find that most companies prefer to pay a fixed monthly fee that covers all their IT support, which includes unlimited helpdesk calls, onsite visits and expert consultation.

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HELPDESK

It’s a classic Fresh combination. Our London and New York based helpdesk technicians are highly experienced, knowledgeable and ready for your call, and to make their efforts count, we use the best helpdesk software available. The result is that every ticket is dealt with quickly and efficiently. Naturally we ask for feedback after each issue is resolved and currently that feedback satisfaction score is 100%…

Facilities Management

Our ultimate support package involves providing a full time professional technician. They will answer everyday questions, solve issues and function as a full-time member of your own team. We also ensure that you’re covered for holidays and sick leave, plus, your technician constantly enjoys the full back up of the Fresh team if there’s a problem they can’t solve alone. There is simply no compromise, because you enjoy all the benefits of a dedicated expert, with the total support that only comes from an extensive and diverse team. Looking at the bigger picture, we also supply you with IT management, planning and consultation.

Regular Maintenance

At Fresh we believe that traditional regular maintenance visits are essential, although they seems to be an increasingly rare practice. Most of our support plans include a visit at least once a month, firstly to make sure everything is working as it should, but also to speak with your staff and discuss any problems they might have. This level of face-to-face commitment is one of the ingredients that sets us apart.

  • review rating 5  A quick and friendly response to my query, as always.

    thumb Michelle Hickey
    1/28/2020

    review rating 5  Great support! Answer in no time and fix the issues in no time. They also understand very well the creative industry which is a real plus. And they are lovely people too. Thank you Fresh Tech!

    thumb Aude Bella
    3/10/2020

    review rating 5  Kaho has been very good and patient with all my IT needs recently and helping afters hours also - which is appreciated. Thanks Libby

    thumb Liberty Dakin
    3/24/2021
  • review rating 5  Friendly, professional, quick and accurate service. Highly recommended

    thumb Esther Rodriguez
    1/30/2021

    review rating 5  Kaho is amazing help! Always on hand asap when I need help fixing something. Frankie at Bryant Artists

    thumb Frankie Baxter
    10/21/2021

    review rating 5  They're quick to respond and sort out any issues.

    thumb Tim Brooke
    12/11/2019
  • review rating 5  Very prompt and helpful advice as always. The FreshTech team have saved the day more times than I care to remember!

    thumb Ellie Baldwin
    8/04/2021

    review rating 5  Excellent service, my main man Kaho killing it as usual.

    thumb Kiran Strickland
    2/06/2020

    review rating 5  Jerome was quick to respond when I couldn't fix my access to the server. He's always polite and really helpful. Just had more help from the brilliant Jerome again last week - so fast & really on it. Thanks so much!

    thumb Louise Burton
    6/09/2020

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